There are two routine maintenance procedures that improve image quality and reduce service costs of your roll scanner: cleaning and calibration.
 
They are closely entwined and should be performed in a single maintenance session, starting with cleaning the scan area and ending with calibration. You must always clean the image-capture sensors before calibrating the scanner for reliable results.

Cleaning your R24/ R36/ R44 scanner

Before cleaning the scan area, be sure to turn the scanner power off. Wipe it with a dry cloth, so dirt and dust are not dragged into the scan area with the original.

Pull both the unlocking tabs toward the front of the scanner to unlock the top of the scanner (lid). Then flip it open.

The glass plate is now exposed for cleaning. Clean the glass with a lint-free cloth and a mild, streak-free, glass cleaner. Dry the glass completely using a separate clean, dry lint-free cloth like the one provided in the GlobalVision Cleaning Kit.

Do not use abrasives or fluids that contain acetone or benzene. Do not spray liquids directly on the scanner glass plate or anywhere else in the scanner.

Clean the white-background platen with a lint-free cloth and a mild, streak-free, glass cleaner. Dry the white-background platen and rollers completely using a separate clean, dry lint-free cloth like the one provided in the GlobalVision Cleaning Kit.

Please note the rollers can become dry and accumulate residue over time, leading the wheels to slip on the scanning material. If required, use a rubber rejuvenation product on the black rubber rollers. 

Maintaining your R24/ R36/ R44 scanner

The WIDEsystem software provides the information and calibration tools necessary to maintain the quality and life of the scanner. It contains the "Status" of the scanner, general "Info", and "Network" and "License" information.

To view the scanner and maintenance status: Double-click on the WIDEsystem icon in the system tray to open the WIDEsystem program. Click the "Status" tab.

To view information about the wide-format scanner, such as firmware version and serial number: Click the "Info" tab.

To add or remove a network scanner, click on the "Network" tab. Of note, scanners can also be added via the "Scanner" drop-down list at the top of the window, too.

To upgrade your license (with a new license key), click on the "License" tab.

Click "OK" to save the changes and close the WIDEsystem window.

Cleaning and maintenance frequencies for your R36 scanner

This table outlines the recommended frequencies for the replacement and maintenance of key components:

*Replacement of key components is dependent on usage and should be verified by an authorized technician prior to replacement. The authorized technician may recommend replacement prior to the number of days specified if required. In addition, the authorized technician may recommend additional maintenance on the scanner as required.
** Performed under GlobalVision service contract by an authorized technician.
*** It is imperative that the scanner be connected to a dedicated power supply. If not, performance can be dramatically affected.

Optimal conditions for your R24/ R36/ R44 scanner

This table outlines the optimal conditions for the scanner:

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