Problem: A local GlobalVision Desktop account has been locked out due to a forgotten password.

Solution: You will need an account with administrator level access.


  • Log into GlobalVision desktop with the administrator level account
  • Click File Folder icon As of GlobalVision Desktop 5.3, instead of clicking the File Folder icon, click the Menu button found at the top right of the GlobalVision Desktop window:
  • Select Administration, from the slide out menu select User Maintenance, you will be presented with the following window

NOTES: ┬áIf there is no other account, or you lack an account with administrator access please contact your administrator or email [email protected] with the following information:

  • Your name
  • Your company name
  • Email address
  • Phone number

Once the email has been received, a member of GlobalVision's support team will arrange a time with you, to establish a remote session to regain access to the administrator account.

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