FAQs & Troubleshooting

Christine Vannelli avatar Ryan Szporer avatar Customer Support Team avatar +1
60 articles in this collection
Written by Christine Vannelli, Ryan Szporer, Customer Support Team and 1 other
GlobalVision Desktop

How do I log in to a locked account?

Getting administrator help to unlock a locked GlobalVision Desktop account
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Account has been locked out

How to unlock the user acount in GlobalVision Desktop
Customer Support Team avatar
Written by Customer Support Team
Updated yesterday

Can I delete a GlobalVision Desktop user account?

Replacing a local account with a domain one with the same username
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Artwork cannot be seen when loaded

Toggling overprint in GlobalVision Desktop
Customer Support Team avatar
Written by Customer Support Team
Updated yesterday

How do I activate my GlobalVision Desktop software?

Activating GlobalVision Desktop and requesting a license key
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Error Message: Files Do Not Match

GlobalVision Desktop Common issues
Saddek Morsli avatar
Written by Saddek Morsli
Updated yesterday

Error Message: 'Cannot connect to the GlobalVision License Server! Display Licensing Dialog'

Explaining GlobalVision Desktop error messages
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Error Message: 'There is not enough physical memory available. Do you want to continue with disk swapping'

Explaining GlobalVision Desktop error messages
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Why are too many Graphics Inspection differences detected?

Editing layers in GlobalVision Desktop to limit detected differences
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I get GlobalVision Desktop to wait longer before timing out?

Setting the Auto Logout Time and Auto Exit Time
Ryan Szporer avatar
Written by Ryan Szporer
Updated this week

What is the difference between 'Digital' and 'Proof' profiles in GlobalVision Desktop?

Choosing between 'Digital' and 'Proof' Graphics Inspection profiles
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I replace old GlobalVision Desktop registration files?

Removing old GlobalVision registration files and requesting a new ID
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How big is the largest file I can load in GlobalVision Desktop?

Loading files for inspection in GlobalVision Desktop.
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Should I get the same grade results for different DPIs in GlobalVision Desktop?

Changing the resolution and reviewing Barcode Inspection results
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I get a computer key in offline mode? (version 5.6)

Activating GlobalVision Desktop with a computer key while offline
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Are PDF page boxes supported in GlobalVision Desktop?

Selecting the pre-defined PDF page box in the PDF Viewer
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Can I exclude certain text from being inspected?

Using Cross-out Text in GlobalVision Desktop
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How can I extract a shape from my Master file in GlobalVision Desktop?

Setting the shape for extraction in the Integrated PDF Viewer
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I get rid of static when scanning the the SD1 flatbed scanner?

Resolving static and glare when scanning FlexoPackaging
Christine Vannelli avatar
Written by Christine Vannelli
Updated over a week ago
GlobalVision Web

Which browsers does GlobalVision Web support?

Verifying which browsers are supported for GV Web 3.0.0 and 3.1.0
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I add a new GlobalVision Web user?

Adding a new user or transferring a GlobalVision Web license
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Can a User Log in with a Colleague's GlobalVision Web ID if They Are Absent?

Activating a replacement user's GlobalVision Web ID
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

What if I forgot my password to GlobalVision Web?

Using the 'Forgot your password?' feature
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I log in to a locked account?

Getting help to unlock a deactivated GlobalVision Web account
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I change my password?

Changing your password in GlobalVision Web
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I view the Audit Log?

Accessing the Audit Log through the System Setup menu in GlobalVision Web
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Can I change default levels and comments for differences?

Setting default levels and comments in GlobalVision Web
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Can I make it so the Master's dielines don't appear as a difference?

How to use filter tools to make your job easier
Christine Vannelli avatar
Written by Christine Vannelli
Updated over a week ago

What does 'Correct Display Issues (PDF files only)' do in GlobalVision Web?

Loading files for Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I load .xml files with images in GlobalVision Web?

Loading .xml files with images in Text or Spelling Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I inspect files that 'cannot be loaded due to permissions'?

Inspecting files with prohibitive security settings in GlobalVision Web
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Why am I having trouble underlining or crossing out text in GlobalVision Web?

Using Select By Area in Text or Spelling Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

What does the 'Minimum Font' difference filter do in GlobalVision Web?

Using the 'Minimum Font' filter when running a Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

What does the 'Soft Hyphen' difference filter do in GlobalVision Web?

Selecting the 'Soft Hyphen' filter when running a Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

What does the 'Line Break' difference filter do in GlobalVision Web?

Selecting the 'Line Break (Space)' filter when running a Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How can I customize the content being checked in a text inspection?

Running partial text inspections in GlobalVision Web
Christine Vannelli avatar
Written by Christine Vannelli
Updated over a week ago

Can I leave out text in already-cropped areas in GlobalVision Web?

Using 'Cross out Text' in Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How is 'Enable Overprint' different from the 'Overprint' icon in GlobalVision Web?

Using 'Enable Overprint'/ the 'Overprint' icon in Graphics Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I create a zone split over two pages in GlobalVision Web?

Using 'Add to Last Zone' in Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I only inspect a table in GlobalVision Web?

Using 'Crop' with 'Create Table Zone' in Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Are full inspections run in GlobalVision Web on files with zones and table zones?

Using 'Create Zone' with 'Create Table Zone' in the same Text Inspection file
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Can I compare text in two files when one has text in a table in GlobalVision Web?

Using 'Create Table Zone' in Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Which 'Reading Order' setting do I use in GlobalVision Web?

Using 'Reading Order' in Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I select a product variant when running a QRD template inspection?

Selecting a Product Variant (text choice) in a GlobalVision Web QRD text inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Why are text inspections taking so long in GlobalVision Web?

Speeding up text inspections in GlobalVision Web
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Why is there a problem generating a report in Graphics Inspection?

Comparing two unlike files in Graphics Inspection in GlobalVision Web
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I inspect a multi-page Braille file in GlobalVision Web?

Selecting the page to inspect in Braille Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Why did GlobalVision Web fail to detect the barcodes in my file?

Selecting the page to inspect in Barcode Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I avoid the dieline being detected as a difference in GlobalVision Web?

When the Master contains dielines but the Sample doesn't in Graphics Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Where are the master file annotations when I load the file in GlobalVision Web?

Loading files with master file annotations in Graphics or Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Why am I getting a blank page after enabling 'Image Compare'?

Comparing images in GlobalVision Web Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Why is GlobalVision Web not finding repeats?

Using 'Support Rotation' in Graphics Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I undo a 'Resync' difference in GlobalVision Web?

Using Resync Difference in Text Inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

How do I sign my files digitally in GlobalVision Web?

Using the 'Signature' tool in Notes
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Do I have to re-load files to inspect them in another GlobalVision Web mode?

Using the 'Quick Switcher' to start another inspection
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Can I share reports in GlobalVision Web?

Sharing inspection reports in GlobalVision Web
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

What does the 'Change sample' button do?

Changing samples, but keeping the Master after GlobalVision Web graphics/ text inspections
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

Can I download multiple reports at once in GlobalVision Web?

Using 'Download Selected File(s)' on Home page
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago

What's the difference between inspecting barcodes/ Braille in Graphics/ Text?

Inspecting Barcodes/ Braille in Graphics/ Text Inspection instead of using Barcode or Braille Inspection in GlobalVision Web
Ryan Szporer avatar
Written by Ryan Szporer
Updated over a week ago